Customer Service
Customer service hours? Our Customer Service Representatives are available between the hours of 9:00am-8:00pm Monday through Friday, EST. We can be reached via e-mail at customerservice@stationerymarket.com, or by calling our toll free number 855-530-0793.
Products and Ordering
Will the colors I see on my monitor match the ink colors printed on my order? Ink colors may vary slightly depending on your monitor display settings. Your printed product may look a little different than the color represented on your screen.
Payment Information
What forms of payment do you accept? We accept Visa, MasterCard, Discover Card and American Express.
When am I billed for my order? Your credit card will be charged for payment when you submit your order to us.
How do I know that it is safe to use my credit card? It is very safe to shop with Stationery Market. Our online store uses industry-standard 128-bit SSL encryption to secure the information that we store. For other security questions, please see our Privacy Policy.
Order Processing Time & Delivery/Shipping Information
How long does it take to process an order and what are my shipping options?
Stationery Market prints and ships most orders in 2-3 business days from receiving your order.
Once the processing of your order is complete, it will ship via FedEx, UPS or USPS selection using the shipping method which will get it to you the fastest usually 2-4 days.
International Orders – We currently ship orders to Canada and Mexico via USPS.
For other countries, please contact customerservice@stationerymarket.com
How do I track my order?
Stationery Market will provide you with email notifications confirming the receipt of your order and the ship date of your completed order as well as tracking info when applicable.
Will you ship to a different address than the one that appears on my credit card?
Yes. We understand you may be ordering from Stationery Market for friends, family or co-workers all around the country.
What happens after I place an order?
Once you have submitted your order, Stationery Market reviews your order for completeness and accuracy and then transmits the order to our printing and fulfillment departments.
Who do I contact if my order is incorrect, items are missing or damaged?
Please contact us at customerservice@stationerymarket.com if there are issues with your order.
Rest assured that we are committed to your 100% satisfaction with Stationery Market.
Postage for Mailing?
Almost all of our products require only one-stamp postage; the exception is square cards, which require additional postage due to USPS regulations. Please check with your local post office or visit usps.com for current postage rates to mail square envelopes.
Photos
What does it mean if my photo is below is not high enough quality?
Your photo may not have be of a high enough resolution meaning it does not contain enough pixels, which can result in a grainy or pixilated final product. Since the overall appearance of your photo cards are highly dependent on the quality of your photographs, it is important to use photos that meet a minimum quality requirement.
Can I swap out a photo after placing my order?
If you order has been sent to production, you may not swap out the photo. If your order is still in the pre-production review process, then you may swap out the photo.
Black & White or Sepia Photo’s?
You can change any color photo to Black & White or Sepia with our photo manipulation tool.